On October 16, 2025, Fedjet completed a full 7-day free on-site after-sales service and training program for a European client, covering professional installation guidance, equipment operation skills, and standardized maintenance specifications for the newly purchased 2000×2000mm integrated gantry waterjet cutting machine with an automatic abrasive feeding system.
[Nanjing, China – October 16, 2025] — Fedjet, a global professional manufacturer of high-precision abrasive waterjet cutting equipment, continues to upgrade its overseas after-sales service system by providing customized full-process technical training for European partners. The company has successfully concluded a 7-day free on-site service and training program for a local European customer’s newly commissioned integrated gantry waterjet cutting machine.
The customer’s newly installed equipment is a high-efficiency integrated gantry waterjet cutter with a 2000×2000mm working travel, equipped with a mature automatic abrasive feeding system. The automated sand supply configuration effectively reduces manual operation, improves continuous cutting efficiency, and ensures stable and consistent cutting quality for long-term industrial production, perfectly matching the customer’s diversified precision processing demands.
To ensure the customer’s team can fully master equipment operation, achieve stable production and extend the machine’s service life, Fedjet’s professional after-sales technical engineers conducted a comprehensive 7-day on-site service and systematic training. The on-site work covered standardized equipment installation guidance, daily standardized operation specifications, automated sand system debugging and operation skills, key equipment maintenance guidelines, common fault troubleshooting and daily safety operation precautions.
Different from conventional simple after-sales docking, this targeted on-site training focuses on the matching operation logic of the integrated gantry structure and automatic sand feeding system. The engineers provided one-on-one practical guidance to help the customer’s operators proficiently grasp automated production processes, avoid operational errors, and master standardized maintenance methods to reduce later failure rates and production costs.
Adhering to the customer-centric service philosophy, Fedjet has always regarded overseas after-sales technical support and training as a core part of brand service. The company provides standardized and customized on-site installation, commissioning and training services for global clients, ensuring every delivered waterjet equipment can be put into efficient, stable and safe formal operation in the shortest time.
This successful European on-site service further consolidates Fedjet’s market reputation in the European high-precision cutting equipment market. In the future, Fedjet will continue to optimize global after-sales service procedures, improve localized technical support capabilities, and deliver reliable pre-sales customization and after-sales guarantee services for more overseas customers.
Fedjet Company Profile
Fedjet is a professional high-tech enterprise focusing on the R&D, production and sales of intelligent abrasive waterjet cutting machines. The company provides high-precision, high-efficiency and automated waterjet cutting solutions for metal processing, stone cutting, composite materials, aerospace and other industries, with reliable product quality and professional global after-sales services.
